- EHRs, when used effectively, can enhance patient-physician interactions by facilitating more collaborative care approaches.
- Strategic EHR usage can transform patient visits into engaging and participatory experiences, improving patient satisfaction.
- Properly leveraging EHRs can counteract the decline in patient interaction often attributed to increased screen time.
- Enhancing patient engagement through EHRs can lead to improved health outcomes by involving patients more in their care processes.
At its core, improving patient engagement is about involving the patient in their own care, and as a result, enhancing outcomes.
EHRs are often blamed for a decline in patient interaction, as some physicians are forced to spend more time looking at their screens and less time making eye contact with their patients. However, if leveraged properly, EHRs can actually allow for more effective interactions with patients during visits. The result will be a more collaborative form of care.
Here are four specific ways that physicians can use EHRs to enhance patient engagement.
1. Take advantage of your patient portal
The patient portal can play a big role in increasing patient engagement since it is a secure repository and communication tool for a practice. It is a tool that both physicians and patients can actively use for sending/receiving reminders for preventative or follow-up care, sending patient education materials, receiving patient questions and requests, scheduling/changing appointments, and more.
A patient portal can be extremely beneficial to patients because it allows them to actively manage their care and can also help solve their common pain points. For example, getting lab results has traditionally been a tedious process, but the ability to access results on-demand through a portal can be a huge time saver for patients.
2. Leverage solutions that extend your EHR capabilities
There are various forms of technology that can help physicians achieve a higher level of patient engagement, working in conjunction with your EHR, such as interfaces connecting to other products or solutions.
For example, using speech recognition software can increase the speed and accuracy with which patient records are created. As a result, physicians have more time to interact with patients in the exam room during visits. Leveraging speech recognition software can allow physicians to directly combat this common barrier.
Laboratory, radiology, and medical device interfaces can also help support patient engagement – these interfaces allow physicians to automate their work flow, and import results into patient portals for patients to access at their leisure. Additionally, there are features built into many EHRs that physicians can leverage to encourage patients to be more proactive in their healthcare, such as reminders, clinical decision support alerts, a report writer, etc.
3. Empower patients through visual display data
Another common pain point for patients is the amount of time physicians spend typing, touching, and looking at the computer screen during visits. One easy way to remove the barrier of the computer screen is by involving the patient through visual display of their data in the exam room. Visual integration connects patients with the process without them feeling overwhelmed.
Βy projecting Amazing Charts EHR from the laptop onto flat screen TVs in the exam rooms, and inviting patients to view their medical charts, prescriptions, lab reports, radiology images, gets them more engaged with their own health.
Other solutions can be as simple as physicians sitting next to patients and sharing their screen.
4. Use the EHR for shared decision making and education
Shared decision making involves physicians and patients determining the best care options together, rather than the clinician making care decisions for the patient. This modern approach of delivering care can play an integral role in patient engagement since it empowers patients to choose care based on their unique values and perspectives.
EHRs allow physicians to easily share their role in the shared decision-making process with patients by demonstrating the use of clinical decision support tools. EHRs can also make it easy for patients to review education materials along with their clinician, giving them a better understanding of their conditions and providing deeper insight into their clinician’s recommendations than previously available. Many EHRs have a collection of educational materials physicians can access at a moment’s notice and share with patients via patient portal or through printouts sent home with the patient.
Patients can play a role in optimizing their outcomes through activities such as identifying individual values, motivations, and health management skills prior to their next visit, reviewing literature provided via the EHR, and using the patient portal to communicate between visits.
