{"id":5436,"date":"2024-03-13T08:05:24","date_gmt":"2024-03-13T06:05:24","guid":{"rendered":"https:\/\/medicalmanage.gr\/three-frequent-patient-complaints-and-how-to-treat-them\/"},"modified":"2024-03-04T13:22:17","modified_gmt":"2024-03-04T11:22:17","slug":"three-frequent-patient-complaints-and-how-to-treat-them","status":"publish","type":"post","link":"https:\/\/medicalmanage.gr\/en\/three-frequent-patient-complaints-and-how-to-treat-them\/","title":{"rendered":"Three Frequent Patient Complaints and How to Treat Them"},"content":{"rendered":"<p><strong>Rudeness and inappropriate behavior<\/strong><\/p>\n<p>Complaints in this category range from your receptionist\u2019s rudeness to the patient&#8217;s reception, till an inappropriate behavior by the physician himself.<\/p>\n<p>A patient is also annoyed when he or she listens to various gossip conversations between staff while in the office.<\/p><div id=\"medic-3822953851\" class=\"medic-mesa-sto-article medic-entity-placement\" style=\"margin-left: auto;margin-right: auto;text-align: center;\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-3269445924940809\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- medical en mesa sto arthro -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-3269445924940809\"\r\n     data-ad-slot=\"8662865328\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div>\n<\/p>\n<p><strong>Other circumstances deemed rude by patients include:<\/strong><\/p>\n<p>The long wait for each appointment, feeling that they weren\u2019t being listened to by a distracted doctor, and the frequent interruptions of a phone call or frequent entrance of others to the exam room during the examination (colleagues, assistants, secretaries, etc.), for other patients or for other matters of operation.<\/p>\n<p>It is understandable that patients can misinterpret certain events, especially when they are in a delicate state and they\u2019re concerned about their health.<\/p>\n<p><strong>And while a doctor&#8217;s attention may be on the computer screen, the patient longs for an eye contact.<\/strong><\/p>\n<p>And patients can easily take the slightest hint of brusqueness in a doctor\u2019s voice as exasperation.<\/p>\n<p><strong>Preventing these perceptions can be as simple as taking a moment for an attitude adjustment between patients.<\/strong><\/p>\n<p>On a more general scale, practices may want to develop a set of guiding principles with all employees, making sure those standards include injecting an element of kindness and compassion into every patient interaction.<\/p>\n<p>This applies to all departments, from reception to billing.<\/p>\n<p><strong>Rushing<\/strong><\/p>\n<p>Patients are frustrated when they are not allowed what they consider to be sufficient time to talk fully with a physician about their symptoms, results, treatments, medications, diagnoses and plans.<\/p>\n<p><strong>It is clear that they do not like a rush examination.<\/strong><\/p>\n<p>While most people understand that doctors often deal with emergencies and unexpected examinations, they feel they need to be informed if there is a delay.<\/p>\n<p><strong>This timely update allows them to change their plans accordingly, because their time is valuable too.<\/strong><\/p>\n<p><img decoding=\"async\" class=\" size-full wp-image-5435\" src=\"https:\/\/medicalmanage.gr\/wp-content\/uploads\/2020\/03\/images_meeting-with-a-patient-royalty-free-image-965251546-1530039239.jpg\" alt=\"While most people understand that doctors often deal with emergencies and unexpected examinations, they feel they need to be informed if there is a delay.\" width=\"100%\" height=\"NaN\" title=\"While most people understand that doctors often deal with emergencies and unexpected examinations, they feel they need to be informed if there is a delay.\" srcset=\"https:\/\/medicalmanage.gr\/wp-content\/uploads\/2020\/03\/images_meeting-with-a-patient-royalty-free-image-965251546-1530039239.jpg 480w, https:\/\/medicalmanage.gr\/wp-content\/uploads\/2020\/03\/images_meeting-with-a-patient-royalty-free-image-965251546-1530039239-300x151.jpg 300w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/p>\n<p><strong>A big part of this problem lies in unrealistic scheduling of appointments.<\/strong><\/p>\n<p>Depending on the medical specialty and of course the physician, the time of visit varies from doctor to doctor, as well as the daily number of visits.<\/p>\n<p><strong>If a doctor can properly control his or her daily schedule, he or she will be in the habit of having a smooth flow of appointments.<\/strong><\/p>\n<p>Brainstorm with staff about ways to educate patients as to what they can expect during their appointments.<\/p>\n<p><strong>Instruct receptionists or booking clerks to explain to patients how long they\u2019ll have for their visit.<\/strong><\/p>\n<p>If, for example, the practice\u2019s policy is to deal with only one concern per visit, make that clear.<\/p>\n<p><strong>Reproach<\/strong><\/p>\n<p>Some patients say they\u2019ve been made to feel that they\u2019re to blame for their medical conditions.<\/p>\n<p><strong>And let\u2019s face it, that\u2019s often the case. But they don\u2019t appreciate being scolded or talked down to.<\/strong><\/p>\n<p>What they\u2019d rather have is understanding, support, and advice, which can be challenging when the practice is seeing the same people with the same problem repeatedly.<\/p>\n<p><strong>A lot of people are scared and intimidated when they visit a doctor.<\/strong><\/p>\n<\/p>\n<p><strong>The last thing they need is to feel belittled, too.<\/strong><\/p>\n<p>They often complain about the loss of ethics in the medical profession, up to a lack of transparency in healthcare in general.<\/p>\n<p>And while things are not always the case, it is wise to consider them as examples of significant problems in everyday medical practice.<\/p>\n<p><strong>The conclusion is:<\/strong><\/p>\n<p>Patients want patience as much as doctors. Above all is respect for the patient!<\/p>\n<p><strong><a href=\"http:\/\/www.medicalmanage.gr\/en\/\" title=\"MEDICAL management TUTORIAL\">www.MedicalManage.gr\/en\/<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rudeness and inappropriate behavior Complaints in this category range from your receptionist\u2019s rudeness to the patient&#8217;s reception, till an inappropriate behavior by&hellip;<\/p>\n","protected":false},"author":2,"featured_media":5434,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[107],"tags":[],"ppma_author":[274],"class_list":["post-5436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-patient-service"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Rudeness and inappropriate behavior Complaints in this category range from your receptionist\u2019s rudeness to the patient&#039;s reception, till an inappropriate behavior by the physician himself. 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Other circumstances deemed rude by patients include: The long wait","twitter:image":"https:\/\/medicalmanage.gr\/wp-content\/uploads\/2020\/03\/images_auadoctortalkingtoseniorp_1218045-860x573.jpg"},"aioseo_meta_data":{"post_id":"5436","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2022-12-16 12:45:39","updated":"2025-08-28 23:13:06","seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/medicalmanage.gr\/en\/\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/medicalmanage.gr\/en\/category\/patient-service\/\" title=\"Patient Service\">Patient Service<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tThree Frequent Patient Complaints and How to Treat Them\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/medicalmanage.gr\/en\/"},{"label":"Patient Service","link":"https:\/\/medicalmanage.gr\/en\/category\/patient-service\/"},{"label":"Three Frequent Patient Complaints and How to Treat Them","link":"https:\/\/medicalmanage.gr\/en\/three-frequent-patient-complaints-and-how-to-treat-them\/"}],"authors":[{"term_id":274,"user_id":2,"is_guest":0,"slug":"charamis_medical","display_name":"Charamis","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/13548bee49946b2d932987c7cde930a0b1367bb1b57c039d17eda32396547b84?s=96&d=mm&r=g","author_category":"","first_name":"Charamis","last_name":"","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/posts\/5436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/comments?post=5436"}],"version-history":[{"count":1,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/posts\/5436\/revisions"}],"predecessor-version":[{"id":17871,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/posts\/5436\/revisions\/17871"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/media\/5434"}],"wp:attachment":[{"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/media?parent=5436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/categories?post=5436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/tags?post=5436"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/medicalmanage.gr\/en\/wp-json\/wp\/v2\/ppma_author?post=5436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}