{"id":2291,"date":"2023-09-25T07:00:04","date_gmt":"2023-09-25T05:00:04","guid":{"rendered":"https:\/\/medicalmanage.gr\/listen-to-your-patients\/"},"modified":"2023-07-21T12:14:57","modified_gmt":"2023-07-21T10:14:57","slug":"listen-to-your-patients","status":"publish","type":"post","link":"https:\/\/medicalmanage.gr\/en\/listen-to-your-patients\/","title":{"rendered":"Listen to Your Patients"},"content":{"rendered":"<p class=\"article_css\">It does no good to gather input from your patients if you ignore it.<\/p>\n<p class=\"article_css\">This will only lead to frustrated customers and lost business. If nothing else, thank the customer for taking the time to share their opinion with you.<\/p>\n<p class=\"article_css\">\n<p class=\"article_css\">No matter whether the feedback that you receive is positive or negative, you should receive it enthusiastically and give it immediate attention.<\/p>\n<p class=\"article_css\">Instead of looking at negative feedback or complaints as a bad thing, recognize that the customer took the time to share it with you and ask yourself the following questions:<\/p><div id=\"medic-1340090456\" class=\"medic-mesa-sto-article medic-entity-placement\" style=\"margin-left: auto;margin-right: auto;text-align: center;\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-3269445924940809\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- medical en mesa sto arthro -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-3269445924940809\"\r\n     data-ad-slot=\"8662865328\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div>\n<p class=\"article_css\">Why would this customer feel this way?<br \/>What did we do\/say that created this impression with the customer?<br \/>Is the customer&#8217;s reaction reasonable? Why or why not?<br \/>Have we heard similar things from other customers? If necessary, what can we do to prevent similar reactions by other customers?<br \/><span style=\"line-height: 1.3;\"><\/span><\/p>\n<p class=\"article_css\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-2290\" src=\"https:\/\/medicalmanage.gr\/wp-content\/uploads\/2016\/01\/images_article-images_en_getting_doctor_to_listen.jpg\" alt=\"getting doctor to listen\" width=\"440\" height=\"492\" srcset=\"https:\/\/medicalmanage.gr\/wp-content\/uploads\/2016\/01\/images_article-images_en_getting_doctor_to_listen.jpg 440w, https:\/\/medicalmanage.gr\/wp-content\/uploads\/2016\/01\/images_article-images_en_getting_doctor_to_listen-268x300.jpg 268w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/p>\n<p class=\"article_css\"><span style=\"line-height: 1.3;\">Gather all customer feedback and examine it regularly.<\/span><\/p>\n<p class=\"article_css\">Look to see if there are trends or patterns that you need to address. For example, if a number of customers have complained about long wait times &#8211; or that they failed to receive a product or service when promised.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It does no good to gather input from your patients if you ignore it. This will only lead to frustrated customers and&hellip;<\/p>\n","protected":false},"author":2,"featured_media":2289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[107],"tags":[],"ppma_author":[274],"class_list":["post-2291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-patient-service"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"It does no good to gather input from your patients if you ignore it. This will only lead to frustrated customers and lost business. 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